This job ad has been posted over 40 days ago...
7
applicants
Account Management Advisor
at Debt Free Direct in Adlington, Lancashire
Candidate Summary
We are looking for an experienced Collections Advisor, from within a customer service environment, able to work to individual performance targets with a keen eye for detail and has the ability to communicate over the telephone and by letter to customers who may be in distress. Must be competent in the use of Microsoft Office (Excel and Word).
Role Summary
The main purpose of this role is to contact clients who are currently in an Individual Voluntary Arrangement (I.V.A.) and have fallen behind on their payments. By ascertaining the reason for this, empathetically, we are then able to assist them where possible by making alternative arrangements enabling them to continue with their I.V.A. thereby avoiding Bankruptcy.
Responsibilities of the Account Management Team
• Liaise with customers by telephone and letter
• Assess financial information
• Complete forms for review of financial information
• General office administration
Personal Qualities
• Ability to communicate well both by letter and over the telephone
• Attention to detail
• Ability to work to targets
• Ability to read and understand financial statements
Job Details
• Successful candidates will be based at Fairclough House in Adlington
• Salary for the role is £12,000 – however this position offers a salary banding with potential to increase to £15,000
• Starting salary will be £500 less then the agreed salary for the successful candidate for the duration of the probationary period, rising to full salary once the probationary period is complete – typically after three months.
• Holidays – Up to 25 days plus 8 public holidays
• Up to 3% matched contributory pension
• Save as you Earn Scheme
• Buy & Sell Annual Leave Scheme
• Free Car Parking
• Free Internet Access
• On-Site Canteen
• Generous Bonus Scheme
• Free Life Assurance
• Childcare Vouchers
• Employee Discount Scheme
• Recommend a Friend Scheme
• Corporate Gym Membership
• Cycle to Work Scheme
• Loyalty Awards
• Hours of work – 37.5 hours p/w. Rotating rota includes occasional Saturdays with a day off in lieu.
You may search for this role using the following keywords: Collections, Account Management, Arrears, Customer Service Advisor, Contact Centre, Call Cantre, Debt Management, Financial Services.
We are looking for an experienced Collections Advisor, from within a customer service environment, able to work to individual performance targets with a keen eye for detail and has the ability to communicate over the telephone and by letter to customers who may be in distress. Must be competent in the use of Microsoft Office (Excel and Word).
Role Summary
The main purpose of this role is to contact clients who are currently in an Individual Voluntary Arrangement (I.V.A.) and have fallen behind on their payments. By ascertaining the reason for this, empathetically, we are then able to assist them where possible by making alternative arrangements enabling them to continue with their I.V.A. thereby avoiding Bankruptcy.
Responsibilities of the Account Management Team
• Liaise with customers by telephone and letter
• Assess financial information
• Complete forms for review of financial information
• General office administration
Personal Qualities
• Ability to communicate well both by letter and over the telephone
• Attention to detail
• Ability to work to targets
• Ability to read and understand financial statements
Job Details
• Successful candidates will be based at Fairclough House in Adlington
• Salary for the role is £12,000 – however this position offers a salary banding with potential to increase to £15,000
• Starting salary will be £500 less then the agreed salary for the successful candidate for the duration of the probationary period, rising to full salary once the probationary period is complete – typically after three months.
• Holidays – Up to 25 days plus 8 public holidays
• Up to 3% matched contributory pension
• Save as you Earn Scheme
• Buy & Sell Annual Leave Scheme
• Free Car Parking
• Free Internet Access
• On-Site Canteen
• Generous Bonus Scheme
• Free Life Assurance
• Childcare Vouchers
• Employee Discount Scheme
• Recommend a Friend Scheme
• Corporate Gym Membership
• Cycle to Work Scheme
• Loyalty Awards
• Hours of work – 37.5 hours p/w. Rotating rota includes occasional Saturdays with a day off in lieu.
You may search for this role using the following keywords: Collections, Account Management, Arrears, Customer Service Advisor, Contact Centre, Call Cantre, Debt Management, Financial Services.
Published at 01-10-2009
Viewed: 409 times
Viewed: 409 times