This job ad has been posted over 40 days ago...
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applicants
Debt Advisor ~ £14k - £18k
at Debt Free Direct in Adlington, Lancashire
Company Summary
We handle enquiries from thousands of people each month and our services have helped thousands of people to regain control of their financial lives. We continuously campaign to have the whole debt industry regulated more tightly to protect consumers.
We offer independent advice, completely free of charge, to anyone who wants it. That's how we aim to sustain our vision of being the UK's leading provider of advice and solutions to over-indebted consumers.
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Candidate Summary
We are looking for intelligent individuals who can bring empathy and their experience of life to help customers to commit to resolving their debt problems. We would prefer candidates to have some call centre experience, although this is desirable.
_________________________________________________________
Role Summary
The main purpose of the role is to take inbound calls from customers responding to various marketing campaigns; to take customer financial details and (based on the best advice generated by DFD’s system) to advise customers on how best to proceed with their individual debt problems.
While some outbound calling maybe required such calls will only be to customers who have already contacted DFD, These calls will be predominantly to chase customers for any outstanding packs and 1st payments.
Extensive training is provided before new recruits start to take customer calls. The Debt Advisor will work as part of a team under the close supervision of the Team Leaders. The successful candidate will be in a team with typically 9-11 team members.
There are both Temporary and Permanent roles available within our Inbound and Outbound teams.
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Job Details
The Contact Centre works on a rotating rota as follows:
Inbound ~ 8:00am - 4:00pm, 9:00am - 5:00pm, 11:30am - 7:30pm, 1:30pm - 9:30pm + one Saturday in four with a day off in lieu.
Outbound ~ 8:00am - 4:00pm, 9:00am - 5:00pm, 11:00am - 7:00pm, 12:45pm - 8:45pm + one Saturday in four with a day off in lieu.
The starting salary for this role is £13,500 rising to £14,000 after successful completion of a probationary period - typically three months. This position offers a salary banding with the potential to increase to £18,000.
Employee benefits include: Generous Bonus Scheme, Loyalty Awards, Up to 25 Days Holiday + 8 Public Holidays, SAYE Scheme, Recommend a Friend Scheme (£1,000), Childcare Vouchers, Buy & Sell Annual Leave Scheme, Corporate Gym Membership, Cycle to Work Scheme, Employee Discount Scheme, Optional Dress Down Days, Free Hot Drinks, Free Car Parking + more!
You may search for this role using the following keywords: Call Centre, Contact Centre, Customer Service Advisor, Customer Service Agent, Debt Management, Financial Services, Claims Handler, Sales Advisor, Telesales.
We handle enquiries from thousands of people each month and our services have helped thousands of people to regain control of their financial lives. We continuously campaign to have the whole debt industry regulated more tightly to protect consumers.
We offer independent advice, completely free of charge, to anyone who wants it. That's how we aim to sustain our vision of being the UK's leading provider of advice and solutions to over-indebted consumers.
_________________________________________________________
Candidate Summary
We are looking for intelligent individuals who can bring empathy and their experience of life to help customers to commit to resolving their debt problems. We would prefer candidates to have some call centre experience, although this is desirable.
_________________________________________________________
Role Summary
The main purpose of the role is to take inbound calls from customers responding to various marketing campaigns; to take customer financial details and (based on the best advice generated by DFD’s system) to advise customers on how best to proceed with their individual debt problems.
While some outbound calling maybe required such calls will only be to customers who have already contacted DFD, These calls will be predominantly to chase customers for any outstanding packs and 1st payments.
Extensive training is provided before new recruits start to take customer calls. The Debt Advisor will work as part of a team under the close supervision of the Team Leaders. The successful candidate will be in a team with typically 9-11 team members.
There are both Temporary and Permanent roles available within our Inbound and Outbound teams.
_________________________________________________________
Job Details
The Contact Centre works on a rotating rota as follows:
Inbound ~ 8:00am - 4:00pm, 9:00am - 5:00pm, 11:30am - 7:30pm, 1:30pm - 9:30pm + one Saturday in four with a day off in lieu.
Outbound ~ 8:00am - 4:00pm, 9:00am - 5:00pm, 11:00am - 7:00pm, 12:45pm - 8:45pm + one Saturday in four with a day off in lieu.
The starting salary for this role is £13,500 rising to £14,000 after successful completion of a probationary period - typically three months. This position offers a salary banding with the potential to increase to £18,000.
Employee benefits include: Generous Bonus Scheme, Loyalty Awards, Up to 25 Days Holiday + 8 Public Holidays, SAYE Scheme, Recommend a Friend Scheme (£1,000), Childcare Vouchers, Buy & Sell Annual Leave Scheme, Corporate Gym Membership, Cycle to Work Scheme, Employee Discount Scheme, Optional Dress Down Days, Free Hot Drinks, Free Car Parking + more!
You may search for this role using the following keywords: Call Centre, Contact Centre, Customer Service Advisor, Customer Service Agent, Debt Management, Financial Services, Claims Handler, Sales Advisor, Telesales.
Published at 01-10-2009
Viewed: 1374 times
Viewed: 1374 times