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Client Services Advisor – Customer Services Advisor
at Harrington Brooks in Manchester
Client Services Advisor – Customer Services Advisor
To resolve and process customer enquiries, identifying and understanding customer needs and providing a consistently high quality service using various methods of communication including telephone, email, letter and fax.
Providing excellent customer service to clients and to work towards the achievement of maximum profitability and growth in line with company vision and values.
Key Tasks:
• Resolve, high volume customer enquiries investigating and resolving routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer
• Update and maintain customer account records with accurate and appropriate information / data.
• Strive to achieve targets and objectives set by Team Leader
• Work flexibly to meet customer demands and workload.
• Identifying additional sales potentials and refer accordingly.
Experience
• Customer Service experience working at a similar level in a high volume operational environment is essential.
• Knowledge of the Financial Industry, specifically Debt Management preferable.
• Confident telephone manner
• Good verbal and written communication skills
• Good organisational skills with the ability to prioritise and multi-task
• Ability to achieve targets & work under pressure
• Strong computing skills, knowledge of MS office & excel
Hours
Between 8 am & 8 pm Monday to Friday, on a 4 shift basis
SALARY: Up to £16,000 dependant upon experience
BENEFITS:
• 21 days holiday (increases with length of service to 25 days)
• Death in Service benefit – 4 x basic salary
• Private Healthcare Provision (after 12 months)
To resolve and process customer enquiries, identifying and understanding customer needs and providing a consistently high quality service using various methods of communication including telephone, email, letter and fax.
Providing excellent customer service to clients and to work towards the achievement of maximum profitability and growth in line with company vision and values.
Key Tasks:
• Resolve, high volume customer enquiries investigating and resolving routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer
• Update and maintain customer account records with accurate and appropriate information / data.
• Strive to achieve targets and objectives set by Team Leader
• Work flexibly to meet customer demands and workload.
• Identifying additional sales potentials and refer accordingly.
Experience
• Customer Service experience working at a similar level in a high volume operational environment is essential.
• Knowledge of the Financial Industry, specifically Debt Management preferable.
• Confident telephone manner
• Good verbal and written communication skills
• Good organisational skills with the ability to prioritise and multi-task
• Ability to achieve targets & work under pressure
• Strong computing skills, knowledge of MS office & excel
Hours
Between 8 am & 8 pm Monday to Friday, on a 4 shift basis
SALARY: Up to £16,000 dependant upon experience
BENEFITS:
• 21 days holiday (increases with length of service to 25 days)
• Death in Service benefit – 4 x basic salary
• Private Healthcare Provision (after 12 months)
Published at 08-03-2011
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Viewed: 489 times