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applicants
Retention Advisor / Payment Collections
at Harrington Brooks in Manchester
Retention Advisor / Payment Collections
• Due to unprecedented success, we are looking to expand our already successful team of Retention Advisors.
• The Retention Advisors or Cash Collectors are responsible for contacting customers and increasing payers throughout all stages of the Debt Management plan or IVA.
• This is a sales role and the role holder will have to meet targets in a fast moving sales environment.
Based in our modern & spacious call centre in Sale, Manchester, you will be responsible for contacting customers by telephone, letter, text and e-mail at specific points in the sales process to obtain payment or commitment to pay.
You will be good at overcoming objections or resolving queries that the customer may have to ensure the customers remain on their repayment program.
Skills:
• You will have experience working in a Debt Management Business or in a similar Retentions or Cash Collections role.
• You will have excellent telephone skills in over coming objections and gaining commitment and a strong understanding of our customers and empathy with their current financial circumstances.
• You must have a willingness to be flexible dependant upon the demands of the business.
Shifts:
40 hours per week on a rotational shift basis (8am – 5pm, 10am – 7pm & 11am – 8 pm)
Salary:
Basic salary up to £18,000 dependent upon experience OTE – £22,500
Package
• 4 x Death In Service
• 21 days holiday per annum (rising to 25 days with length of service)
• Free Motor Legal Cover
• Private Healthcare (after qualifying period)
• Free Hot & Cold Drinks
• Due to unprecedented success, we are looking to expand our already successful team of Retention Advisors.
• The Retention Advisors or Cash Collectors are responsible for contacting customers and increasing payers throughout all stages of the Debt Management plan or IVA.
• This is a sales role and the role holder will have to meet targets in a fast moving sales environment.
Based in our modern & spacious call centre in Sale, Manchester, you will be responsible for contacting customers by telephone, letter, text and e-mail at specific points in the sales process to obtain payment or commitment to pay.
You will be good at overcoming objections or resolving queries that the customer may have to ensure the customers remain on their repayment program.
Skills:
• You will have experience working in a Debt Management Business or in a similar Retentions or Cash Collections role.
• You will have excellent telephone skills in over coming objections and gaining commitment and a strong understanding of our customers and empathy with their current financial circumstances.
• You must have a willingness to be flexible dependant upon the demands of the business.
Shifts:
40 hours per week on a rotational shift basis (8am – 5pm, 10am – 7pm & 11am – 8 pm)
Salary:
Basic salary up to £18,000 dependent upon experience OTE – £22,500
Package
• 4 x Death In Service
• 21 days holiday per annum (rising to 25 days with length of service)
• Free Motor Legal Cover
• Private Healthcare (after qualifying period)
• Free Hot & Cold Drinks
Published at 08-03-2011
Viewed: 59 times
Viewed: 59 times